Customer Success & Service Manager

Remote USA Only Published 3 weeks ago

SnackMagic is a global snack and swag gifting service. Our unique edge is our signature build-your-own/customizable snack stash concept. Through SnackMagic, corporate organizers are able to use our easy-to-use platform to provide mood-boosting gifts to delight groups of 5-20,000.

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights, and we're a true pandemic pivot story. We transformed from a solid New York City-based corporate lunch service, called STADIUM, whose trajectory was thrown off-course given the changing dynamic of working on-site to working at-home, and have since never looked back. SnackMagic today has outpaced years of STADIUM's growth due to our agile team and ability to pioneer a new way to bring companies together in a changing world.

As a rapidly growing company, we are looking to build out a new team of Customer Success Managers. In this role, you will be responsible for providing exceptional service to our customers, ensuring their overall success on the platform and providing the knowledge/tools needed to see the full value our product can provide to best optimize their goals. These relationships with our customers will ultimately lead to increased customer satisfaction, retention and growth for SnackMagic.

As a company, we grow fast, support each other, and are focused on continuous quality and improvement for all of our customers.

SnackMagic is based in New York City, but this would be a remote position.

What You’ll Do With Us

  • Develop and maintain and expert level knowledge of the SnackMagic platform
  • Manage a book of customer accounts and ensure the customers overall success in working with SnackMagic from start to finish.
  • Build & foster strong long term relationships with each customer. Act as a trusted partner and resource for their needs.
  • Understand the clients needs and help them leverage the power of our product to best optimize their goals by demonstrating the opportunities available throughout the SnackMagic platform.
  • Continuously update customers on new product features
  • Constantly strive to expand customers' usage of our product by sharing different use cases and best practices.
  • Maintain a regular communication schedule with customers post initial sale- including regular check ins, feedback calls, etc.
  • Gain feedback from our customers to help continue improving our product.


What You Bring To SnackMagic

  • Ability to thrive in a dynamic & fast paced environment
  • Solutions oriented mindset
  • Strong customer focus and passion for engaging with customers to help them succeed.
  • Great listener and keen to understanding customer situations before responding
  • An organized and process oriented approach to managing relationships with customers
  • Patient, empathetic and enthusiastic about interacting with all types of customers
  • Strong communicator with great writing skills and attention to detail
  • A fun likeable personality. Easy to get along with but driven and focused.
  • Team player and humble attitude
  • An eager desire to make a meaningful impact on the ground floor of a growing start up


What We Offer

  • Competitive salary & on-boarding package for the right candidate
  • True ground-floor opportunity at an exciting, fast-paced growing company
  • Guaranteed to make an impact, and be given autonomy to contribute
  • Fully remote working environment