SmartCommerce

Technical Client Support Specialist

Remote USA Only Published 2 weeks ago

Join the SmartCommerce, Inc team as a technical client support specialist for a growing list of A+ clients. SmartCommerce's technology platform lets brands sell from anywhere – by making it as easy to toss products into carts. Built for the unique needs of CPG brands and their consumers, SmartCommerce intelligently eliminates both the friction and PDP cross-selling that has limited the potential for CPG digital purchases, by enabling simple one-click conversions of one or many products from any digital impulse point, into virtually any retailer cart. Come join our fast-paced, high growth company and expanding team as we continue to broaden our footprint to more clients!

As a technical client support specialist, you'll be responsible for helping clients – external and internal, troubleshoot a broad range of issues that are occurring with the programs and campaigns that they are running with SmartCommerce, Inc. You will play a critical role in supporting our growth by delivering best in class service and technical expertise to our internal and external clients which include brands, agencies and various marketing platforms.

Qualifications:

  • Minimum 3 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging.
  • Ability to read, understand and debug javascript within browser debug environments (specifically Google Chrome)
  • Ability to read, understand and modify HTML and CSS
  • Demonstrable skill and hands on experience in diagnosing and resolving application issues, scripting, performing data analysis, and writing SQL
  • Experience with remote tools to perform remote diagnostics and troubleshooting of systems and issues on behalf of clients
  • Ability to communicate well with non-technical clients and high-level executives, managers and employees.
  • 80% of your time will be spent working with our internal and external clients, so professional verbal and visual presentation is required.
  • Ability to document work performed and resolutions in ticketing system
  • Strong analytical thinking and troubleshooting skills
  • Retailer and/or experience working with CPG companies is a plus
  • Responsibilities include remote remediation of technology issues in client environments, planning, client reporting, documentation of issues and work performed.
  • Experience: IT Support: 3 years (Required)
  • Education Associate or Bachelors degree (Preferred)